By: Gabrielle Guzinski
The digital landscape is changing once again and this time it isn’t about a new gaming console, laptop or even smart TV. It deals with software called Artificial Intelligence or better known as AI. It can be seen in various industries such as education, healthcare, social media, finance and much more. The most well-known AI can be linked to Siri, and it has evolved into various other devices such as Dashcam and Amazon’s Alexa.
Gartner has announced that its 2019 CIO Survey suggests that, “37% of organizations have implemented AI in some form. Demonstrating not just a growing acceptance of AI technology but also an increasing integration of AI skills within business processes. Whether it is unlocking your phone to respond to an employee, to punch in and out of work, to receiving a risky email, which will be automatically in the spam folder to keep your device safe. These are just some of the actions used in the day-to-day corporate working world currently. Even during the pandemic, the world relied on software like Zoom to stay in contact with one another. While these things seem simple; AI is behind this to make it happen.”
While AI might seem new to many of us, the concept has been around even before the beginning of the century. According to Tableau.com, the birth of AI was between 1950-1956. From there, it has taken off into 1950: Alan Turing published “Computer Machinery and Intelligence” which proposed a test of machine intelligence called The Imitation Game. It was renowned as the Turing Test and became a benchmark for evaluating the intelligence of artificial systems. According to this test, if a human cannot distinguish between interacting with another human and a machine, then the machine is considered intelligent. Artificial Intelligence was then officially coined in 1956. Advancements have continued from the development of Xbox 360 Kinect, the first gaming hardware designed to track body movement and translate it into gaming directions and in 2002 the first Roomba was released. AI has accelerated innovation and we have entered a new era of determining and accepting that AI can help us in our daily lives for both entertainment and work purposes.
Artificial Intelligence has come a long way over the years, evolving into various forms. While some exciting projects are still in development, there are already several impressive AI tools available. Here is what you can expect; DALL-E was developed by OpenAI, the same developers of ChatGPT. DALL-E is the result of extending the GPT architecture to the visual realm. It takes text prompts and generates corresponding images, showcasing the creative potential of AI. NICE CXone SmartAssist powered by Amelia provides businesses with chatbots that can interact with customers via text or voice. While SmartAssist integrates with your knowledge and backend systems, it comes with baked-in roles with skills for handling common tasks, such as password resets, billing inquiries/refunds and rescheduling deliveries. Leena AI WorkLM is a large language model (LLM) that can help HR departments automate, optimize service delivery, along with planning as well as measure and improve employee experience. Exploring these programs can help you stay ahead in various business fronts and deepen your understanding of the latest AI advancements.